As a User/Member on the TradeX Platform, you are bound by our cancellation and refund policy, which should be read alongside our Terms and Conditions, Privacy Policy, and Rulebook.

Cancellation Policy

By Company

Any event hosted on the TradeX Platform may be canceled by the Company at its sole discretion under the following circumstances:

• Timeline Issues: The event fails to conclude within the specified timeline.
• Impossibility: The event cannot initiate or conclude due to uncontrollable circumstances.
• Settlement Issues: Issues with settlement or payment persist for more than 7 working days.
• Legal Changes: Changes in law affecting the event.
• Verification Issues: Inability to verify participant details or suspicion of event manipulation.
• Contravention: Events contravening TradeX terms, rules, or guidelines.
• Interference: User interference in event or platform operations.
• Third-Party Violations: Third-party actions violating TradeX terms or laws.
• Age/Legal Capacity: Participants lacking legal age or capacity.

This list is not exhaustive, and the Company may add other instances for event cancellation. In case of cancellation, all participants will receive a refund of the amounts traded on the canceled event.

Refund Mechanism

Each user/member has a payment wallet with two components: "Bonus Cash" and "Real Cash". Refunds are transferred to both components based on the original investment.

• Event Cancellation: Users holding positions receive complete refunds, but no refunds are provided for sold orders.

No Refund

No refund is initiated if an event is completed and the bid matched.

Miscellaneous

Erroneous settlements are reversed immediately.

Grievance Redressal

Users can refer disputes to the Company’s Grievance Redressal Officer within 24 hours. The Company aims to resolve issues within 15 working days. Notices can be sent via registered mail or email to support@tradexapp.co.

Liability

Refunds are limited to the amount invested, and TradeX is not liable for incidental or consequential losses due to event cancellation.

Modification to the Policy

The Company reserves the right to modify the policy and update it on the TradeX Platform.

Governing Law

This policy is governed by Indian law, with jurisdiction in New Delhi courts.

Payment Mechanism

Post-event settlement, winnings are deposited in the TradeX wallet. Bonus Cash is used for event participation and is non-withdrawable but can be used to earn withdrawable profits.