Dormant Accounts Issue

• Related Articles

• I have funds in my wallet, but am unable to trade. (Promo cash issue)

  Why Can't I Trade Despite Having a Balance? If you're looking at your account balance and see funds available but are unable to trade, it's likely that the majority of those funds are in your Promo Cash Wallet. Remember, Promo Cash is primarily for ...

• Withdrawal Amount is Pending

  If your withdrawal money is not credited to your bank account, don't worry. Although we process more than 25000 withdrawal requests every day. It takes between upto 24 hours to credit your withdrawals to your bank accounts. The delay is usually due ...

• Why was my account blocked?

  Accounts may be blocked for security breaches or policy violations. Contact support for specific reasons and resolutions.

• Is my referral code not working? I cant see the amount in my wallet post referral.

  First of all, double-check whether the code is correctly input or not. If the issue still persists then write to us at mail@tradexapp.co.

• How do I resolve deposit issues on TradeX?

  If your deposit isn't reflecting, check transaction status, confirm with your bank, and ensure correct transaction details were used and if you still feel issue you can raise ticket