At TradeX, your security is our top priority. We are committed to maintaining a safe and trustworthy trading environment for all our users. If you suspect any fraudulent activity or have unfortunately fallen victim to it, we encourage you to take immediate action by reporting it to us. Here's how you can do it:
Step 1: Gather Relevant Information
Before reaching out to us, make sure to collect all the necessary details about the suspicious activity. This may include transaction records, chat logs, user profiles, and any other information related to the incident.
Step 2: Capture Screenshots or Recordings (if any)
If you have any visual evidence, such as screenshots or recordings, ensure that you have them ready. These can significantly assist us in our investigation.
Step 3: Compose an Email
Create an email addressed to email@example.com. In the email, provide a concise yet detailed account of the fraudulent activity you've encountered. Include the following information:
- Your TradeX registered phone number
- Date and time of the incident
- Description of the fraudulent activity
- Attach any screenshots or recordings
- Any other relevant information
Step 4: Send the Email
Once you've compiled all the necessary information, screenshots, and recordings, hit the send button. Our dedicated fraud investigation team will review your report promptly.
What Happens Next?
Our team will thoroughly investigate your report and take appropriate action to prevent further fraudulent activity on our platform. We may contact you for additional information if needed.
To protect yourself and other users, it's essential to remain vigilant and report any suspicious activity promptly. By working together, we can maintain a secure trading environment on TradeX.
Remember, your safety matters to us, and we are here to assist you in every possible way. If you have any concerns or questions regarding reporting fraudulent activity or general security measures, don't hesitate to reach out to our support team.
Thank you for being a part of the TradeX community, and together, we can ensure a safe and trustworthy trading experience for all our users.