Ensuring the security and integrity of the TradeX platform is a top priority. This article provides guidance on the protocol for reporting suspicious activities and the necessary information required for effective fraud prevention and reporting.

User Safety Principles

• Transparent Communication: We prioritize open and honest communication with our users to build trust and clarity.
• Continuous Process Improvement: Regularly updating and refining our processes to enhance platform functionality and user experience.
• User-Centric Approach: Ensuring that all developments and policies are designed with the user's best interests in mind.
• Maintaining Trust and Security: Upholding the highest standards of security to protect user data and transactions.

Ongoing User Protection

• Regular Security Reviews: Conducting frequent assessments to identify and mitigate potential security risks.
• Prompt Investigation of Reported Issues: Swiftly addressing any concerns or problems reported by users to ensure a safe trading environment.
• User Community Collaboration: Engaging with the user community to gather feedback and collaborate on enhancing platform safety.

Suspicious Activity Protocol

Reporting Steps

• Gather Relevant Information: Collect all necessary details related to the suspicious activity.
• Capture Evidence: Take screenshots or recordings to document the activity.
• Email: Send the gathered information to fraud@tradexapp.co.
• Provide Comprehensive Incident Details: Include all relevant information to assist in the investigation.

Required Reporting Information

• Registered Phone Number: Include the phone number associated with your TradeX account.
• Incident Date and Time: Specify when the suspicious activity occurred.
• Detailed Activity Description: Provide a thorough description of the suspicious activity.
• Supporting Evidence: Attach any evidence that supports your report.

Fund Security

• Funds insured by Vouch: Ensures protection of user funds.
• No payment details stored: Enhances security by not retaining sensitive payment information.
• Third-party secure payment provider: Utilizes trusted services for transactions.
• Compliance with applicable laws: Adheres to legal standards for financial transactions.

TradeX is committed to maintaining a secure trading environment and appreciates the cooperation of users in reporting any suspicious activities promptly. By following these guidelines, users can help protect the integrity of the platform.