Is my referral code not working? I cant see the amount in my wallet post referral.
First of all, double-check whether the code is correctly input or not. If the issue still persists then write to us at mail@tradexapp.co.
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Wallet Structure for India
What is the new structure of the app's wallet? In the new wallet structure, we have made some changes to improve clarity and organization. There are three different sections: Deposits Wallet: This is where you will find your wallet recharges and ...
I have funds in my wallet, but am unable to trade. (Promo cash issue)
Why Can't I Trade Despite Having a Balance? If you're looking at your account balance and see funds available but are unable to trade, it's likely that the majority of those funds are in your Promo Cash Wallet. Remember, Promo Cash is primarily for ...
Why am I not being able to withdraw my wallet balance?
In case you're unable to withdraw your wallet balance, please check for the following: Your KYC process might be pending. You need to complete the KYC process to withdraw the amount Your Bank Account number might not have been updated. Request you to ...
What is Wallet Structure?
We have categorized our traders based on their trading behaviors. Each category has its own set of rules and charges. Level Max Deposit Limit (per day) Max Withdraw Limit (per day) Commission on Winnings Fees for Withdrawal (per month) Bronze ₹10,000 ...
Though the event is cancelled, why is the money not getting reflected in my wallet?
In case of an event cancellation, all money invested (along with the trading commission) in the event will be refunded to the user’s wallet within 24 hours of the cancellation. In case the issue still persists, do write to us at mail@tradexapp.co ...