This Privacy Policy outlines how TradeX Software India Private Limited and its parent, subsidiaries, or affiliates (collectively referred to as “TradeX”, “we”, “our”, or “us”) process the information collected about you through our websites, mobile apps, trading platform, and other online services (collectively, the “Services”) and when you interact with us through our customer service channels.

Types of Information Collected and How We Collect Them

Personal Information You Provide

We collect personal information that you provide when using our Services, such as when signing up for a TradeX account, requesting transactions, enrolling in promotions, or communicating with us. This includes:

• Identity Data: Full name, date of birth, gender, PAN, and other government-issued identification data.
• Contact Data: Email address, mailing address, and telephone numbers.
• Financial Data: Bank account details, payment card information, account balances, transaction history, credit history, tax information, and credit scores.
• Profile Data: Username, password, trades, orders, interests, preferences, feedback, and survey responses.
• Usage Information: Details about how you access and use our Services, including interactions and content provided.
• Additional Information: Data from focus groups, contests, job applications, customer support interactions, and communications with TradeX.

Personal Information Collected Automatically

We automatically collect certain personal information when you use our online services, including:

• Location Data: Geographic location, GPS data, transaction location, and IP addresses to protect against fraud and improve services.
• Usage and Device Data: Information collected through cookies and tracking technologies to enhance user experience and targeted advertising.
• Storage Permissions: Used for app updates and reading referral codes.

Use of Information

We use and process collected information for purposes such as:

• Sending transactional information and updates.
• Communicating with you for various purposes including customer service and feedback.
• Conducting research and analytics to improve our offerings.
• Enhancing the safety and security of our Services.
• Complying with legal obligations.

Disclosures of Personal Information

We may share your personal information in the following instances:

• Authorized Third-Party Vendors and Service Providers: For business operations and protection.
• Substantial Corporate Transactions: In events like mergers or acquisitions.
• Legal Purposes: To comply with legal requests and protect rights.
• With Your Consent: For any disclosed purposes with your approval.

Transfer of Personal Information

Our Services are designed for select markets, and information may be stored and processed in various countries, including the United States.

For any queries, please contact us at mail@tradexapp.co.