Why am I not being able to withdraw my wallet balance?
In case you're unable to withdraw your wallet balance, please check for the following:
- Your KYC process might be pending. You need to complete the KYC process to withdraw the amount
- Your Bank Account number might not have been updated. Request you to cross-verify the details.
- You might have tried to withdraw less/more amount than the permissible limit. you can check your limit in your app.
- If none of the above seem to be the reason, please raise a ticket: https://support.tradexapp.co/portal/en/newticket
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