FAQs
What is Wallet Structure?
We have categorized our traders based on their trading behaviors. Each category has its own set of rules and charges. Level Max Deposit Limit (per day) Max Withdraw Limit (per day) Commission on Winnings Fees for Withdrawal (per month) Bronze ₹10,000 ...
How to change token amount to cash/TradeX credits?
Go to the "Tokens" section on web. Click on "View Detail" to get more information about your tokens. Look for an option titled "Convert Token in Real Credits" and select it. Enter the number of tokens you wish to convert. Keep in mind that you need ...
What should I do if I encounter a technical glitch?
Report glitches through the support center. Provide detailed information to facilitate a quick resolution. To talk to team you can raise a support ticket. To raise a ticket mail us to support@tradexapp.co
Why was my account blocked?
Accounts may be blocked for security breaches or policy violations. Contact support for specific reasons and resolutions.
How do I resolve deposit issues on TradeX?
If your deposit isn't reflecting, check transaction status, confirm with your bank, and ensure correct transaction details were used and if you still feel issue you can raise ticket
How to Change Bank Account Number?
To update your bank account information, please follow these steps: Navigate to your wallet section within the application or website. Select the "Withdraw" option. Look for the option "Change Bank Account" and click on it. This will allow you to ...
What is Bonus cash conversion?
Dear Trader, We will bear the 28% GST applicable to your deposit so that your experience on TradeX remains as smooth and stress-free as always. Your entire deposit amount will be credited to your TradeX wallet without any deductions! This decision is ...
28% GST related changes
TradeX is committed to ensuring the best user experience. With the new GST regulations introduced by the Finance Ministry, effective from 1st October 2023, there have been some changes to the deposit process. Here's what you need to know: 1. GST on ...
How do I know whether my bids are fulfilled or not?
You can check the status of your bid on any event, ongoing or closed, under the portfolio section. On clicking the portfolio tab, you can see the list of Events you have placed bids on. Here you can check the status of the bid. You can also, navigate ...
Why am I not being able to withdraw my wallet balance?
In case you're unable to withdraw your wallet balance, please check for the following: Your KYC process might be pending. You need to complete the KYC process to withdraw the amount Your Bank Account number might not have been updated. Request you to ...
Can I deposit money in the form of cash?
You can add money to your TradeX wallet through UPI, credit or debit card, wallet or net banking. In case you are unable to add money through any of these payment modes, your bank server might be down. We recommend checking with your bank first. If ...
Why am I not able to withdraw bonus cash from my wallet?
You cannot withdraw bonus cash from your TradeX wallet. Bonus cash can be used to participate in events and take positions. However, if you predict the outcome of the event correctly, the profits earnt on the invested bonus cash can be withdrawn.
Though the event is cancelled, why is the money not getting reflected in my wallet?
In case of an event cancellation, all money invested (along with the trading commission) in the event will be refunded to the user’s wallet within 24 hours of the cancellation. In case the issue still persists, do write to us at mail@tradexapp.co ...
How can I trust that my money is secure?
Your funds are secure and insured with Vouch. Moreover, we do not store any payment details shared by you. We partner with a third-party payment provider who facilitates all transactions for us. Your data is securely stored in compliance with ...
Withdrawal Amount is Pending
If your withdrawal money is not credited to your bank account, don't worry. Although we process more than 25000 withdrawal requests every day. It takes between upto 24 hours to credit your withdrawals to your bank accounts. The delay is usually due ...
How should I decide whether to bid in the event or not?
TradeX is a game of skill. Although you don't need prior knowledge of stock market trading for using TradeX, you do need to know about the category you're trading in. If you think you have adequate knowledge and can predict the outcome of a ...
Can I bid both on Yes and No shares at the same time on the same event?
Yes, you can bid on both positions and hedge your positions. Feel free to exit the unfavourable position when you are more certain about the outcome of the event.
Can I place more orders than I have funds for?
No, you can't place orders worth more than the worth of funds in your TradeX wallet. In case of a lack of adequate funds, you can surely recharge your wallet and enjoy bidding again.
How is the event outcome decided?
The event outcome is decided on the basis of the “Source of Settlement”, which is always listed at the bottom of any event’s “Market Info” tab.
Does TradeX also provide leverage for placing the bids?
We don't provide leverage for placing the bids currently. We will inform the users about the same when that changes.
I placed a bid on some event, that event never happened, what will happen to my bids?
In that case, the amount will be refunded to your account along with the applicable trading fee within 24 hours of the cancellation of the event.
Is my referral code not working? I cant see the amount in my wallet post referral.
First of all, double-check whether the code is correctly input or not. If the issue still persists then write to us at mail@tradexapp.co.
What is the TDS deducted on winnings?
Under Finance budget 2023, the Government of India has introduced Section 115BBJ and Section 194BA to tax any income from online gaming in India. Effective from 1st April 2023, 30% tax as Tax Deducted at Source (“TDS”) shall be deducted by any online ...
How do I open a TradeX account?
It's easy! You can open a TradeX account here. You will have to provide your phone number. You’ll receive an OTP to log in and start trading.
I want to close my account, how can I do that?
Withdraw your funds and uninstall the app to delete your account. You can come back to the app anytime and revive your account in case you want to trade again.
How to complete my KYC?
Before you can withdraw your funds, you need to complete the KYC process (as per the regulations of RBI & the Government) Please note that: we verify PAN card We verify Bank account with bank We verify that bank account holder is same as Pan card ...
I'm having trouble signing in. What should I do?
No worries, here are a few things to check if you're unable to login. Are you're using the most recent version of the TradeX app? iOS users can visit the app store to check for an update, while Android users can install the latest .apk file from the ...
What is an information market?
Information Market is a marketplace, where highly debatable topics get published as an event, and people express their opinion by placing their bids either on Yes or No, based on the likelihood of the outcome of the event.
What are the trading hours at TradeX?
TradeX is always live and open for trading. Users can place bids at any point in time of the day or night as long as the event has not been settled already.
How do I download the TradeX app?
FOR ANDROID USERS Go to our website- www.tradexapp.co Click on the Android APK button download the file on your phone. Click "Allow App from the unknown source" once you begin installing the app from the Downloads folder on your phone. FOR iOS USERS ...
I'm new to trading. Can I still win on TradeX?
Absolutely! No prior trading experience is required to use TradeX. Our app is crafted to simplify the typical challenges associated with trading. Your knowledge on Sports, Media, Finance or just current affairs is more than enough to win. Moreover, ...
What is a position?
Your position in a market is the direction and quantity of contracts that you own in that market. If you own both, Yes and No contracts in a market, your position’s “direction” is Yes if you own more Yes contracts than No contracts, and vice versa. ...
Where can I get my TDS certificate?
Filing TDS returns is a quarterly process, so for every quarter, you can check your certificate in your income tax portal registered under your pan card. The same can be used to file for your income tax return. In case you need it from us, please ...
How to use your bonus?
Bonus added into any user's wallet gets expired on monthly basis. The bonus you receive in this month, it will expire at the end of the next month. Example: If you get some bonus cash on May 15th, it will expire on June 30th at 11.59 PM IST. If you ...
Why does the price go above 100?
If you're wondering why the sum of any event goes above 100, then you're at the right place. The phenomenon you're describing is called a "market spread". In the context of TradeX, this spread indicates the difference between the buy (YES) and sell ...
Wallet Structure for India
What is the new structure of the app's wallet? In the new wallet structure, we have made some changes to improve clarity and organization. There are three different sections: Deposits Wallet: This is where you will find your wallet recharges and ...
I have funds in my wallet, but am unable to trade. (Promo cash issue)
Why Can't I Trade Despite Having a Balance? If you're looking at your account balance and see funds available but are unable to trade, it's likely that the majority of those funds are in your Promo Cash Wallet. Remember, Promo Cash is primarily for ...