How to reach out to us?

How to reach out to us?

For efficient communication and support, TradeX provides specific contact points for various needs. This article outlines the key contact information for general support, grievance resolution, and fraud reporting.

General Support

Grievance Resolution

  • Email: Grievance@tradexapp.co
  • Purpose: Contact for resolving grievances related to platform usage, transactions, or any service-related issues.

Fraud Reporting

  • Email: fraud@tradexapp.co
  • Purpose: Report any suspicious activities or potential fraud incidents to help maintain the security and integrity of the platform.

Blocked Account Resolution

TradeX is committed to providing timely and effective support through these designated channels, ensuring a seamless experience for all users.

    • Related Articles

    • TradeX: Fair Play Policy

      At TradeX, we are committed to ensuring that every user experiences a platform that upholds the highest standards of fairness, competition, and integrity. This Fair Play Policy, integral to our terms and conditions, is designed to guide and ensure ...
    • Why was my account blocked?

      Accounts may be blocked for security breaches or policy violations. Connect with us on blockresolution@tradexapp.co for a resolution.
    • How can I trust that my money is secure?

      Your funds are secure and insured with Vouch. Moreover, we do not store any payment details shared by you. We partner with a third-party payment provider who facilitates all transactions for us. Your data is securely stored in compliance with ...
    • Privacy Policy

      This Privacy Policy outlines how TradeX Software India Private Limited and its parent, subsidiaries, or affiliates (collectively referred to as “TradeX”, “we”, “our”, or “us”) process the information collected about you through our websites, mobile ...
    • How to keep your account safe

      Keep App updated: Regularly update all software on your devices to patch security vulnerabilities. Avoid using VPN: While updating software, refrain from using VPNs as they can sometimes interfere with the update process. Never share OTP: Never share ...