General
How to reach out to us?
For efficient communication and support, TradeX provides specific contact points for various needs. This article outlines the key contact information for general support, grievance resolution, and fraud reporting. General Support Raise a ticket: ...
Who settles the events?
TradeX, event settlement typically occurs through a combination of automated processes and human oversight. Here's how it generally works: Automated Processes: Many events can be settled automatically based on predefined criteria or data sources. For ...
Where do events come from?
Public Events: These are events that are publicly known and have a significant impact or interest. Examples include elections, sports events, BTC & Crypto events, economic indicators, and even entertainment award ceremonies. News and Media: Events ...
Understand different order types.
There are 2 types of orders. A market order is an order to buy or sell a share at the market's current best available price. A market order typically ensures an execution, but it doesn't guarantee a specified price. Market orders are optimal when the ...
What is event shares?
In TradeX, "share" typically refers to a unit of ownership in a specific event outcome or market. TradeX is a platform for trading on the outcomes of future events, such as political elections or economic indicators. When you buy a share in TradeX, ...
How TradeX works?
You can select an event from the various categories of events that we have on the TradeX app. Selection of an events should be done on the basis of expertise, knowledge, and interest of the Trader. Exploring all the markets on TradeX can be ...
What should I do if I encounter a technical glitch?
Report glitches through the support center. Provide detailed information to facilitate a quick resolution. To talk to team you can raise a support ticket. To raise a ticket: https://support.tradexapp.co/portal/en/newticket
Why was my account blocked?
Accounts may be blocked for security breaches or policy violations. Connect with us on blockresolution@tradexapp.co for a resolution.
How to Change Bank Account Number?
To update your bank account information, please follow these steps: Navigate to your wallet section within the application or website. Select the "Withdraw" option. Look for the option "Change Bank Account" and click on it. This will allow you to ...
How event settlement work?
The event settles as established in the market rules. You can find the settlement date and rules for each event on its Market Page. Event settlements are designed to be verifiable by any market participant. Familiarize yourself with the details ...
Though the event is cancelled, why is the money not getting reflected in my wallet?
In case of an event cancellation, all money invested (along with the trading commission) in the event will be refunded to the user’s wallet within 24 hours of the cancellation. In case the issue still persists, you can raise a support ticket. To ...
How can I trust that my money is secure?
Your funds are secure and insured with Vouch. Moreover, we do not store any payment details shared by you. We partner with a third-party payment provider who facilitates all transactions for us. Your data is securely stored in compliance with ...
How should I decide whether to bid in the event or not?
TradeX is a game of skill. Although you don't need prior knowledge of stock market trading for using TradeX, you do need to know about the category you're trading in. If you think you have adequate knowledge and can predict the outcome of a ...
How is the event outcome decided?
The event outcome is decided on the basis of the “Source of Settlement”, which is always listed at the bottom of any event’s “Market Info” tab. In case result is not updated on “Source of Settlement”, TradeX internal team will decide outcome based on ...
How to increase my earnings?
You need to read through the various news, and the latest happenings around the question asked. And yes, as they say, never put all of your eggs in one basket, the more bids you place on different events, the higher the chances of earning more money ...
Is my referral code not working? I cant see the amount in my wallet post referral.
First of all, double-check whether the code is correctly input or not. If the issue still persists then raise a ticket: https://support.tradexapp.co/portal/en/newticket
What is the TDS deducted on winnings?
Under Finance budget 2023, the Government of India has introduced Section 115BBJ and Section 194BA to tax any income from online gaming in India. Effective from 1st April 2023, 30% tax as Tax Deducted at Source (“TDS”) shall be deducted by any online ...
How do I open a TradeX account?
It's easy! You can open a TradeX account here. You will have to provide your phone number/email. You’ll receive an OTP to log in and start trading.
How to keep your account safe
Keep App updated: Regularly update all software on your devices to patch security vulnerabilities. Avoid using VPN: While updating software, refrain from using VPNs as they can sometimes interfere with the update process. Never share OTP: Never share ...
I want to close my account, how can I do that?
Withdraw your funds and uninstall the app to delete your account. You can come back to the app anytime and revive your account in case you want to trade again.
How to complete my KYC?
Before you can withdraw your funds, you need to complete the KYC process (as per the regulations of RBI & the Government) Please note that: we verify PAN card We verify Bank account with bank We verify that bank account holder is same as Pan card ...
What is an information market?
Information Market is a marketplace, where highly debatable topics get published as an event, and people express their opinion by placing their bids either on Yes or No, based on the likelihood of the outcome of the event.
What are the trading hours at TradeX?
TradeX is always live and open for trading. Users can place bids at any point in time of the day or night as long as the event has not been settled already.
How do I download the TradeX app?
FOR ANDROID USERS Go to our website- www.tradexapp.co Click on the Android APK button download the file on your phone. Click "Allow App from the unknown source" once you begin installing the app from the Downloads folder on your phone. FOR iOS USERS ...
I'm new to trading. Can I still win on TradeX?
Absolutely! No prior trading experience is required to use TradeX. Our app is crafted to simplify the typical challenges associated with trading. Your knowledge on Sports, Media, Finance or just current affairs is more than enough to win. Moreover, ...
What are event contracts?
Event contracts are structured as questions about future events that can be answered by a simple Yes or No. Each contract has a price for yes and a corresponding price for no that can range from ₹0.99 to ₹99.99. Once the outcome of the event has been ...
Understand what contract price means?
The Yes/No prices that are displayed for a market simply represent the prices at which you’d need to purchase a contract to instantly get matched with another buyer. In other words, these prices are determined by the current bid and ask prices of the ...
What is a position?
Your position in a market is the direction and quantity of contracts that you own in that market. If you own both, Yes and No contracts in a market, your position’s “direction” is Yes if you own more Yes contracts than No contracts, and vice versa. ...
I have funds in my wallet, but am unable to trade. (Token issue)
Why Can't I Trade Despite Having a Balance? If you're looking at your account balance and see funds available but are unable to trade, it's likely that the majority of those funds are in your Token Wallet. Remember, Token is primarily for promotional ...
What is portfolio?
Once you have purchased shares from an event, you'll have to visit the Portfolio page to view more attributes of your shares.In the portfolio page, you can view all the markets that you've participated in, including the ones that have ended & ...